After-sales service - Repair of your jewelry
A broken thread, an accident: despite all the care you take with your Tibetan jewelry, it can happen. We offer the option of having your jewelry repaired in our specialized workshops.
Jewelry Repair Process
To start your repair request, please send us a message at [contact@univers-tibet.com](mailto:contact@univers-tibet.com ") with a clear photo of your damaged jewelry. Please specify if beads are missing or if crystals are broken.
Our expertise allows us to assess the condition of your jewelry quickly. We will then get back to you to confirm if repair is possible in our workshops and what type of intervention will be necessary.
We will provide you with a transparent estimate, accurate and detailed, outlining the handling fees and estimated timeframes. If you accept this estimate, we will tell you the next steps: payment and sending your item to our workshop.
Once the repair is carried out by our artisans, we will send you back your jewelry with regular updates on your case at every stage.
Repairable Materials and Damage
We work on necklaces and pendants made of natural stones (rose quartz, lapis lazuli, amethyst, labradorite), bracelets made of glass, wood, or semi-precious stones (tiger's eye, jasper), as well as crystal pendants.
Repairable damage includes: broken threads on necklaces and bracelets, missing beads, various accidental damage, and natural wear.
Repair Conditions and Timeframes
One thing to know: we only repair items sold on Univers Tibet. Concretely, this means we are perfectly familiar with the original materials and can guarantee a repair quality consistent with the original piece.
Timeframes vary depending on the complexity of the intervention. We commit to keeping you informed at every stage of follow-up. For any questions, please write to us via our contact form.
Care and Damage Prevention
To prolong the life of your jewelry, clean your necklaces and pendants with a soft cloth to prevent oxidation, especially on 925 silver settings. Store them in a case or pouch to prevent scratches and impacts.
In my opinion, two additional precautions deserve attention: avoid contact with water and chemical products, particularly for earrings. These simple actions preserve the physical integrity of your pieces over the long term.
Why Repair Rather Than Replace
What we observe is that jewelry worn regularly develops a story unique to its wearer. Every natural stone, every engraved symbol (lotus, Om, mandala) is part of a personal practice that cannot be replicated exactly with a new piece.
The real difference is precisely this continuity: repairing means preserving the piece chosen for what it represents, rather than starting from scratch.
Investing in repair rather than replacement allows you to preserve the spiritual connection and artistic integrity of your jewelry. Solid silver, for example, can be refurbished and rhodium-plated to regain its original luster: this is what justifies a guarantee of durability after repair. It is also an environmentally friendly and respectful choice for your personal heritage.