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FAQs

Welcome to the Univers Tibet FAQ 🌸

At Univers Tibet, we know that every spiritual object has a story, a meaning, and sometimes… its own little mysteries! This page is here to answer your most frequently asked questions, whether they concern the symbolism of a mala, the origin of our singing bowls, the properties of natural stones, or the delivery of your orders. Explore these answers as a path of knowledge to better understand the richness of our traditions and creations.

1. Where do the products sold on Univers Tibet come from?

Our products are carefully selected from artisans in Tibet, Nepal, India, and Central Asia. Each item is the result of traditional craftsmanship passed down through generations.

2. Are your items handmade?

Yes, the majority of our items are handmade. This includes our Tibetan malas made from natural stones, our singing bowls, our Dzi agate bracelets, our Buddha statues, our traditional incense, our prayer wheels, and much more. Each piece is unique, giving your purchase an authentic and sacred dimension.

3. What is the purpose of a Tibetan mala?

A mala is a traditional rosary made up of 108 beads. Used in Buddhism, Hinduism, and other spiritual traditions, it serves for the recitation of mantras (japa), meditation, or concentration. Wearing a mala also allows one to connect with a particular intention or energy, depending on the stones it contains.

4. How do I choose my mala?

Trust your intuition and your needs. Each stone has its own properties: rose quartz is associated with love, amethyst with wisdom, tiger's eye with protection… You can also choose based on your chakras or your astrological sign. Our blog and product descriptions will guide you in this choice.

5. What does the number 108 mean in a mala?

The number 108 is sacred in Eastern traditions. It represents cosmic unity, infinity, and the 108 trials that Buddha had to overcome to reach enlightenment. Meditating with a mala of 108 beads is symbolically a journey towards awakening.

6. How do you use a singing bowl?

Place it on a flat surface or a cushion. Gently tap the rim with the mallet, then slide it around the bowl, applying even pressure. The resulting sound and vibrations promote relaxation, energy alignment, and deep meditation.

7. What is lithotherapy?

Lithotherapy is a holistic approach that uses the energy of natural stones to promote physical, emotional, mental, and spiritual well-being. Each stone emits a vibration that can resonate with our own energy fields.

8. How do I know which stone is right for me?

Listen to your intuition: a stone may "attract" you for no logical reason. This often means it corresponds to a deep need. You can also consult our guide to stones or our article on chakras to make an informed choice.

9. How do I cleanse and recharge my stones?

Purification: natural incense, distilled water, dry salt, or singing bowl.
Recharging: in sunlight (for hot stones) or moonlight (for soft stones like selenite, moonstone…).
Tip: Our purification set with hematite and rock crystal is ideal for regular maintenance.

10. What does the Flower of Life symbolize?

The Flower of Life is a universal sacred geometric symbol. It represents creation, unity, and the interconnectedness of all things. It is found in many ancient cultures and civilizations. It is also a powerful tool for energy harmonization.

11. Can I wear several gemstone bracelets at the same time?

Yes, provided they are combined correctly. Avoid mixing too many opposing energies (for example, a calming stone like howlite and a stimulating stone like carnelian).

12. Are your Tibetan incense products natural?

Absolutely. Our incense is handmade according to Tibetan traditions, using medicinal plants, resins, spices, and sacred woods. It contains no chemical glue or synthetic fragrance.

13. How to use Tibetan incense?

Place the stick in a suitable incense holder, light the end, let the flame burn for a few seconds, then blow out the ember. Allow the smoke to diffuse into your meditation space or any room to purify the atmosphere.

14. What ritual objects do you recommend for beginners?

For beginners, we recommend:

15. What are the delivery times?

Orders are prepared within 24 to 48 hours and shipped via Colissimo. The average delivery time in France is 2 to 5 business days. You will receive a tracking link as soon as your order is shipped.

16. Can I return a product?

Yes, you have 14 days after receipt to return an unused product in its original packaging. See our return policy for more details or contact our customer service.

17. How do I care for my spiritual objects?

Here are some tips:

  • Stones : avoid impacts, salt water, chemicals

  • Mala : handle with respect, avoid sleeping or bathing with it

  • Singing bowl : store away from moisture

  • Incense : store in a dry place

  • Statues : Dust gently with a soft cloth

  • Woven bracelets : tighten the knots regularly

18. Can I use your products if I do not practice Buddhism?

Yes. Our products are for anyone seeking well-being, spirituality, or positive energy. You don't need to follow any particular tradition to benefit from their virtues or symbolic beauty.

19. What does Green Tara represent?

Green Tara is a Buddhist goddess of compassion and swift action. She protects, guides, and helps overcome obstacles. In Tibetan Buddhism, she embodies enlightened wisdom, and her mantra recitation is a powerful ritual of liberation.

20. Why do I need to provide my mobile number?

If you wish to have your order delivered to a collection point, your mobile number is essential to inform you of the availability of your package.

21. I signed up for the newsletter, but I haven't received my discount code.

The code will be sent to the email address you provided. Please ensure you have entered it correctly. It's also possible the code may end up in your spam folder. Remember to check there.

22. My discount code is not working.

Some codes are temporary or conditional. Please ensure your order meets these conditions. Furthermore, the code must be entered exactly as shown, respecting capitalization and without spaces. Copying and pasting can help avoid errors.

23. I have not received an order confirmation.

After your payment is validated, an email will automatically be sent to you. It may sometimes end up in your spam folder. If you don't receive it, you can contact us via our contact form or by email.

24. Can I place an order by mail or telephone?

No, orders are placed exclusively through our secure website univers-tibet.com.

25. What is the status of my delivery?

When your order is shipped, a tracking number and a link will be sent to you so you can track your package. If the link doesn't work, go to https://www.laposte.fr/outils/suivre-vos-envois and enter this tracking number. On this page, there is a "Help" button allowing you to contact La Poste via its virtual assistant if your parcel is delayed. You can also contact La Poste at 3631 or on the page https://aide.laposte.fr/nous-contacter/un-envoi-suivi .

26. May I ask you a question directly?

Of course! If you can't find the answer to your question here, please contact us using our contact form or by email. Our team will be happy to get back to you as soon as possible.

To go further...

Discover our blog to explore Tibetan legends, the virtues of stones, meditation rituals, chakras, and spiritual symbols. Each article is a gateway to greater awareness, grounding, and inner peace.