FAQs
Welcome to the Univers Tibet FAQ 🌸
At Univers Tibet, we know that every spiritual object has a story, a meaning, and sometimes... its own little mysteries! This page is here to answer your most frequently asked questions, whether they concern the symbolism of a mala, the origin of our singing bowls, the virtues of natural stones, or even the delivery of your orders. Explore these answers as a path of knowledge to better understand the richness of our traditions and our creations.
1. Where do the products sold on Univers Tibet come from?
Our products are carefully selected from artisans in Tibet, Nepal, India, and Central Asia. Each item is the result of traditional craftsmanship passed down from generation to generation.
2. Are your items handmade?
Yes, the majority of our items are handmade. This includes our Tibetan natural stone malas, singing bowls, Dzi agate bracelets, Buddha statues, traditional incense, prayer wheels, and many more. Each piece is unique, giving your purchase an authentic and sacred feel.
3. What is a Tibetan mala used for?
A mala is a traditional rosary composed of 108 beads. Used in Buddhism, Hinduism, and other spiritual traditions, it is used for reciting mantras (japa), meditation, or concentration. Wearing a mala also connects you to a specific intention or energy, depending on the stones it contains.
4. How do I choose my mala?
Trust your intuition and your needs. Each stone has its own virtues: rose quartz is linked to love, amethyst to wisdom, tiger's eye to protection... You can also choose based on your chakras or your astrological sign. Our blog and product sheets will guide you in this choice.
5. What does the number 108 mean in a mala?
The number 108 is sacred in Eastern traditions. It represents cosmic unity, infinity, and the 108 trials Buddha had to overcome to achieve enlightenment. Meditating with a 108-bead mala symbolically represents a path to enlightenment.
6. How to use a singing bowl?
Place it on a flat surface or cushion. Gently tap the rim with the mallet, then slide it around the bowl, applying even pressure. The sound and vibrations emanating from it promote relaxation, energetic alignment, and deep meditation.
7. What is lithotherapy?
Lithotherapy is a holistic approach that uses the energy of natural stones to promote physical, emotional, mental, and spiritual well-being. Each stone emits a vibration that can resonate with our own energy fields.
8. How do I know which stone is right for me?
Listen to your feelings: a stone may "attract" you for no logical reason. This often means it corresponds to a deep need. You can also consult our stone guide or our article on chakras to make an informed choice.
9. How do I purify and recharge my stones?
Purification: natural incense, distilled water, dry salt, or singing bowl.
Recharging: in sunlight (for hot stones) or moonlight (for soft stones such as selenite, moonstone, etc.).
Tip: Our purification set with hematite and rock crystal is ideal for regular maintenance.
10. What does the Flower of Life symbolize?
The Flower of Life is a universal sacred geometric symbol. It represents creation, unity, and the interconnectedness of all things. It is found in many ancient cultures and civilizations. It is also a powerful tool for energy harmonization.
11. Can I wear several stone bracelets at the same time?
Yes, as long as you combine them well. Avoid mixing too many opposing energies (for example, a calming stone like howlite and a stimulating stone like carnelian).
12. Are your Tibetan incense natural?
Absolutely. Our incense sticks are handmade according to Tibetan traditions, using medicinal plants, resins, spices, and sacred woods. They contain no chemical glue or synthetic fragrances.
13. How to use Tibetan incense?
Place the stick in a suitable incense holder, light the end, let the flame burn for a few seconds, then blow to reveal the embers. Allow the smoke to diffuse throughout your meditation space or any room to purify the atmosphere.
14. What ritual objects do you recommend for beginners?
For beginners, we recommend:
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a mala for meditation or daily intentions
a singing bowl to refocus
a Tibetan incense to purify
one or two natural stones according to your needs (love, anchoring, clarity, etc.)
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a statue of Buddha or Green Tara as a spiritual anchor
15. What are the delivery times?
Orders are prepared within 24 to 48 hours and shipped via Colissimo or Mondial Relay. The average delivery time in France is 2 to 5 business days. You will receive a tracking link as soon as the order is shipped.
16. Can I return a product?
Yes, you have 14 days after receipt to return an unused product in its original packaging. See our return policy for more details or contact our customer service.
17. How do I care for my spiritual objects?
Here are some tips:
Stones : avoid shocks, salt water, chemicals
Mala : Handle with respect, avoid sleeping or bathing with it
Singing bowl : store away from humidity
Incense : store in a dry place
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Statues : dust gently with a soft cloth
18. Can I use your products if I don't practice Buddhism?
Yes. Our products are intended for anyone seeking well-being, spirituality, or positive energy. You don't need to follow any particular tradition to benefit from their virtues or symbolic beauty.
19. What does Green Tara represent?
Green Tara is a Buddhist goddess of compassion and swift action. She protects, guides, and helps overcome obstacles. In Tibetan Buddhism, she embodies enlightened wisdom, and her mantra recitation is a powerful liberation ritual.
20. Can I ask you a question directly?
Of course! If you can't find the answer to your question here, please write to us using our contact form or by email. Our team will be happy to answer you as soon as possible.
To go further...
Discover our blog to explore Tibetan legends, the virtues of stones, meditation rituals, chakras, and spiritual symbols. Each article is a gateway to greater awareness, grounding, and inner peace.
DELIVERY AND ORDER
When will you receive your order?
The processing of your order, the manufacturing of the products and our free delivery require our team a maximum of 15 to 21 working days. We do our best to ensure that you receive your order as quickly as possible, without compromising the quality of our products.
How can you track your package?
The customer is notified by email of the shipment of his order. This email contains a link allowing you to know the different stages of the delivery of the order by the carrier.
How much does delivery cost you?
Delivery is free in mainland France and charged according to the postal rate scales for the rest of the countries.
Your order is not complete!
If you ordered multiple products, they may be shipped separately, depending on stock availability and shipping warehouses. Don't worry, your package will arrive shortly.
Is your package lost, broken or destroyed?
With Univers Tibet® secure delivery, shipped packages are insured against damage and loss up to the value declared by the carrier. Loss is recorded if the postal service confirms the loss. Delivery confirmed by the postal service will be considered valid.
Products damaged during transport
In such a situation, the customer must first send proof of the damage(s) to contact@univers-tibet.com (description and photos attached).
Packages lost in transit
In the event that the postal service confirms a loss in transit, Univers-Tibet® will replace the product(s) ordered.
Delivery conditions for overseas France (DOM-TOM)
Deliveries to overseas France (DOM-TOM) are often longer (up to 2 months of waiting from the day of order) in order to remain financially accessible for our customers. An additional cost for delivery is requested for the following countries:
- Guadeloupe
- Guyana
- The meeting
- Martinique
- Mayotte
- New Caledonia
- Saint-Barthélemy
- Saint Pierre and Miquelon
- Saint-Martin
- Wallis and futuna
- French Polynesia
CANCELLATION AND RETURNS
Would you like to modify your order?
Yes, as long as your order is not "processing"
Do you want to cancel your order?
If you change your mind before your order is processed, we accept cancellation.
Do not hesitate to contact us by email at contact@univers-tibet.com: our team will do its best to answer your questions!
You wish to return an item
Our items pass very strict quality controls before each shipment. However, if your products have any manufacturing defect, send us a photo of the product concerned (preferably in the original packaging) to contact@antregothique.com accompanied by your order number.
To qualify for a return, your item must be unused and in the same condition you received it. Refer to our General Terms and Conditions.
Please note that the return costs to the address we give you will be your responsibility.
SECURITY
Payment methods we accept
Your security is one of our priorities: our site only offers secure and guaranteed safe payment methods.
- By bank card (Visa card, Eurocard/Mastercard) in the payment form offered during the order process (entry secured by SSL encryption), by entering the type of card, the number of your card without spaces between the numbers, the control number (located on the back of your card) as well as the expiry date.
- By PayPal Payment: you have different payment methods and you can even benefit from payment facilities by credit card.
Our online payment services:
G2A Pay*
*G2A Pay – G2A Pay is a global payment platform. It supports more than 150 local and global payment methods (Mastercard, Visa to give you maximum payment possibilities.
Under no circumstances will your bank details or credit card information be shared with us. All payments are protected by our 128-bit SSL encrypted payment processor. We do not accept checks at this time.
Is your information secure?
Yes, your information is secure.
The “HTTPS” in our store URLs is a testament to the quality of our services.
HTTPS is the variant of "http" secured using SSL/TLS protocols. HTTPS is used to protect financial transactions on e-commerce websites. As e-commerce merchants, we understand that using SSL is essential. It's the best way to protect your data and protect yourself from hackers and identity theft.
Visually, the SSL certificate is represented by a padlock that appears in the URL bar of your web browser. It is also represented by an "s" which stands for "secure" and is appended to the "http" protocol on the website in the address bar.
OTHER QUESTIONS ?
How to order a product?
We make your shopping experience as easy as possible.
You select the product(s) you want.
Click “add to cart”
Click on the shopping cart icon at the top right (your “basket”) to finalize your purchases.
We also offer you the possibility of creating an account to make the process even simpler.
Is it possible to accumulate discount codes?
No. Except in exceptional cases, we only accept one discount code per order.
Do you have an import tax?
Univers-Tibet® ships its products all over the world and does so legally. However, the buyer is responsible for their country's import taxes, so we take no responsibility for them.
Is it possible to order “in bulk”?
If you would like to order in bulk, send an email to contact@univers-tibet.com